Refund policy

    If you're not completely happy with your order, we're here to help. Eligible items can be returned for a refund, store credit or exchange.

    To start a return or exchange, please email us at hello@soular.au with your name, order number and a brief description of your request. We'll get back to you as soon as possible.

    We take great care in the design and quality of every SŌULAR product. If you believe you've received a faulty item, please get in touch with us. Products with manufacturing faults will be replaced where applicable. Please note this does not include normal wear and tear or damage caused by misuse.

    Return Eligibility

    To be eligible for a return or exchange:

    • Items must be returned within 30 days of purchase.
    • Items must be unworn, unwashed, unaltered, and returned with their original packaging.
    • Original shipping costs are non-refundable.
    • Refunds are issued to the original payment method.
    • For exchanges, customers are responsible for the cost of returning the original item and the shipping cost of the replacement item.

    2. Change of Mind Returns

    If you've changed your mind, you may return your item within 30 days of receiving your order for a refund, provided it is unworn, unwashed, unused, and returned in its original packaging.

    Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

    If you'd prefer an exchange, return shipping and the shipping cost of the replacement item are also the responsibility of the customer.

    3. International Orders (faults only)

    We ship to selected international destinations. Delivery times vary by country and customs.
    Due to high freight costs, we do not accept international returns unless a manufacturing defect is confirmed.

    For international fault claims:

    •  Contact hello@soular.au within 24 hours of delivery with your order number and clear photos/video.
    •  If a fault is confirmed, we will provide a replacement or store credit at no cost.

    International customers are responsible for any import duties, taxes, or customs fees charged by local authorities.

    4. Non-Returnable Items

    For hygiene and safety reasons, products that show any signs of wear or use, or have been removed from protective packaging, are not eligible for return.

    5. Order Cancellations or Changes

    Need to cancel or change an order? Email hello@soular.au immediately.
    We may be able to update or cancel it if it has not yet shipped.
    Once dispatched, orders cannot be modified or cancelled.

    For all enquiries: 📩 hello@soular.au


    SŌULAR